IMPORTANT NOTE: DO NOT Bluetooth pair from your phone settings, ONLY use the app.

Only pair your phone and satellite link via Bluetooth through the Bullitt Satellite Messenger App. It will not work using the general settings menu on your phone.

Getting to know your motorola defy satellite link

 Setting up your device and entering Bluetooth pairing mode for the first time. There are three simple steps:

  1. Create an account & activate a plan
  2. Download the Bullitt Satellite Messenger app
  3. Pair your device via Bluetooth
 
  1. Create an account & activate a plan

Scan the QR code on the activation card in your box, or navigate to app.bullitt.com

Create an account by entering your normal phone number and selecting a password

1 - Portal Sign Up
2 - SMS Verification

Once you have created your account select ‘Activate a Plan’. Your device comes with the 12 months Essential included.

3 - Active a plan

Enter your activation code or ICCID printed on the card within the device’s packaging.

4 - Enter ICCID
  1. Download the Bullitt Satellite Messenger app from the Google Play or Apple App Store

 

5 - Download App
  1. Open the app and login using your Bullitt Satellite Messenger account details you created

6 - App sign up
  1. Pair your device via Bluetooth

Turn your Motorola Defy Satellite Link

Quickly press the satellite link power button for 1 second, to turn on Bluetooth pairing mode

In the app select the bluetooth icon in the top right hand corner of the app and connect to your device.

7 - Home Screen
8 - Pair Device
9 - Pair Request

After connecting, link the device to your account by selecting the ‘link’ button from the pop-up screen.

10 - Link Device

You will receive a message to configure check-in, you can do this later (see separate video)

 

11 - Check In Contact

Bluetooth pairing successful

12 - Bluetooth Connection Successful

The motorola defy satellite link is contextually aware. It will look to send messages and check-ins over an IP connection before it even tries to use the satellite constellation. This was developed to optimise your satellite subscription package.

During our testing we have noticed that mobile devices treat the lack of cellular coverage in many different ways. This can mean that although the device looks as if it has a small level of coverage, in practice it is searching for signal. This can effectively block the satellite link’s ability to connect to satellite.

To overcome this issue it is best practice to turn off your mobile data*. To do this just use the ‘quick settings’ or ‘control centre’ menu on your device.

So when you are in an area where the cell coverage goes in and out regularly, or where the signal is very weak even when you do have coverage, to ensure satellite coverage just pair the motorola defy satellite link and switch off your data connection to connect to satellite.

Mobile handsets treat lack of signal in different ways. By following this tip, your phone will not try to send messages over the cellular network where they could get ‘stuck’. The phone will send them through your motorola defy satellite link via the satellite connection.

When you get back into good coverage you should return the phone usual connection mode.

* You can also disable all data connections by putting the device into ‘AirPlane’ mode through the ‘quick settings’ or ‘control centre’ menu on your device. This may mean you will need to re-pair the satellite link via Bluetooth on your phone.

NOTE

We always like to hear about your experiences in using the motorola defy satellite link. Please contact us at support@motorolarugged.com

We are working through the feedback to develop the user and app experience. Software and firmware updates are being developed so look for notifications to update your application.

To connect to a satellite, you need to be outdoors with a clear view of the sky.

Bullitt Satellite uses GEO Satellite constellations that are located over the equator. Depending on which hemisphere of the earth you are connecting from will depend on the location of the Satellite.

To optimise your satellite connection, it is recommended that you place your satellite link in the general direction of the satellite. Typically, in the northern hemisphere this will be in a southerly direction. In the southern hemisphere, you should try to face northerly.

Ideally you need a clear view of the sky, so ensure your body isn’t blocking the connection.

Clear view of the sky typically means out of any wooded area, with no foliage interrupting the sight of the sky.

Pair the motorola defy satellite link to your phone via Bluetooth. Open the Bullitt Satellite Messenger app on your phone.

Within the app tap the Bluetooth icon at the top right hand side of the screen, this will open the ‘Connectivity Panel’. This will show you the status of your device – Is it Bluetooth Connected and/or Connected to Satellite. 

To connect to the satellite constellation, you will need to be outdoors with a clear view of the sky to obtain a connection.

Your device should connect to satellite after about 90 seconds.

When you tap the Bluetooth / Satellite icon at the top right of the app, the ‘connectivity panel’ will open. This is where you can check your phone’s status – whether it is connected to the motorola defy satellite link via Bluetooth, or whether it is connected to the satellite constellation.

2 - Connection Unavailable
3 - Establish a Connection

When you are trying to connect to satellite, ensure that you are outside with a clear view of the sky. Ensure that you are away from buildings and other obstructions that may interfere with establishing a satellite connection.

Within the connectivity panel you will be able to check connection status of your device. If the satellite signal is not strong enough the signal strength indicator will display on the connectivity panel. This is an orange icon to the left of the app screen.

5 - Connected but poor signal

This orange signal broken icon indicates you will be unable to connect to satellite. To optimise your satellite connection, it is recommended that you place your satellite link in the general direction of the satellite. Typically, in the northern hemisphere this will be in a southerly direction. In the southern hemisphere, you should try to face northerly.

Ideally you need a clear view of the sky, so ensure your body isn’t blocking the connection. Clear view of the sky typically means out of any wooded area, with no foliage interrupting the sight of the sky.

This orange signal icon will disappear when the signal strength is strong enough.

6 - reconnected 2

On the satellite link there is a Satellite LED. This is the LED next to the charge port – it indicates whether the device is connected to satellite or not.

When the satellite link is first switched on the Satellite LED will flash red. If the device is not connected to satellite, it will continue to flash red once every 10 seconds.

When the device is first connected to the satellite, the Satellite LED will flash green 5 times.

To indicate the continued connection it will flash green once every 10 seconds.

To respond in a message from the Bullitt Messenger Application, you do not have to enter your credit card details or activate a subscription plan.

The motorola defy satellite link allows you to message anyone, even when you do not have WiFi or Cellular signal. It uses a satellite constellation to transmit the message, via Bullitt Satellite Messenger.

The person you are sending the message to does not need to have the Bullitt Satellite Messenger app downloaded to receive the message. They will receive the full text of your message into their own SMS / text gateway.

It is only if they want to respond to the message do they need to download the Bullitt Satellite Messager app. The following sets show you how to obtain a free account:

  • Download the App
  • Register on the Bullitt Satellite portal
  • Sign into the App
  • Send your message

You will receive a message in your standard SMS gateway, this give the full message and a link to tap, if you wish to respond just tap the link.

Tap the link in the SMS message, this will take you to the Bullitt website to download the Bullitt Satellite Messenger app.

1-Initial SMS

Tap the appropriate link for your mobile phone either Android Play Store or the Apple App Store.

2-Download App

Next step: create an account. When you open the app it will ask you to sign in or sign up? Tap the sign up button this will take you to the Bullitt Satellite Portal, app.bullitt.com

2a

 You simply navigate to app.bullitt.com from your phone, you can also do this from a desktop PC or Mac if you prefer.

Within the portal just complete the details required your name, mobile number and create a password. Follow the instructions to ensure you create a strong password.

 

3-Portal Sign Up

When you tap the sign up button a verification text will be sent, to your mobile phone. Just enter the code in the appropriate boxes within the portal. This simple process has registered you an account with Bullitt Satellite.

 

4-SMS Verification

Now just open the Bullitt Satellite Messenger app, sign in using the log in details you have just created.

5-App Sign Up

Within the app Type & send your message as you would in a standard messaging app:

Tap the ‘plus’ icon to select the name of the recipient, type your message including any emojis and your location. To send the message press the arrow pointer icon.

6-Type and send
7-Message Sent

Sending a message via the Bullitt Satellite Messenger is as simple as any standard messaging platform. You select who you want to message, type your message, send and await the reply.

The main difference between Bullitt Satellite Messenger and any standard messaging platform is that you can send messages even when you have no cellular signal. You can also send a message to any contact irrespective of the type of phone they are using.

To ensure that you get the most from your satellite subscription plan, messages are limited to ~140 characters. If you are connected to satellite, as you type your message you will see the rocket icon slowly turn blue as you type more characters. If you exceed the limit, it will turn red, as will the characters in your message, ti indicate that you have exceeded the limit.

To test sending a message over satellite, please ensure that your phone’s internet connection is disabled by turning off Wi-Fi and disabling the data connection. However, please ensure that Bluetooth remains enabled on your phone to connect to the satellite link.

NOTE: The app will always send messages over cellular or Wi-Fi if it can. If your message has been sent/received over satellite it will be marked by an orange triangle.

IMPORTANT NOTE: ANY MESSAGE SENT OR RECEIVED VIA SATELLITE WILL BE DEDUCTED FROM YOUR MONTHLY ALLOCATION.

To send a message via the Bullitt Satellite Messenger app, first open the App

1-Home

Select who you want to message, tap the plus icon, and select a contact. These are the contacts from your standard phone address book.

2-Select Contact

Within the app the ‘send icon’ changes from an arrow to a Rocket icon, to indicate that the message will be sent via satellite.

3-Sendingvia Satellite

Compose your message as you would in a standard messaging application.

4-Compose Message

At any time, while you compose the message you can add your location. This is simply done by pressing the pin icon, beside the message dialogue box. Your location will be included, as a link in your message, so the recipient can just tap the link and see your location in their mapping application.

When you have completed your message, to send it, just tap the ‘rocket’ icon.

5-Press Rocket

Within the text box, the orange triangle in the top left-hand corner of the message indicates it will send via satellite.

6-Sent via Satellite

If there is insufficient satellite signal you will receive a ‘message failed’ notification. Just tap ‘resend’ to push the message again.

7-Failed to Send

When the message has successfully left the device, a grey tick appears within the text dialogue box.

8-Left Device

A second grey tick will appear, when the message has been received. (You need to turn read receipts on within settings to see this received notification)

9-Msg Sent

You will only receive a message read notification, both ticks turning blue, when you return to a data connection (WiFI or Cellular). This is to restrict usage of your satellite plan.

Delivery Receipts allows you to know that your satellite message has been received. The default in the app is not have these turned on, this is to maximise your Bullitt Satellite Subscription. A Delivery Receipt will come from your monthly message allowance each time you receive one.

To set up Delivery Receipts ensure that your satellite link is connected to your phone via Bluetooth. And your device is connected to the internet.

If you have ‘Message receipts’ on, when the message has been received you will see another grey tick appear in the message dialogue block.

From the home screen of the app, tap the menu icon in the top-left of the screen.

9-Home Screen
10-Menu Screen

Tap ‘Settings’ to open the settings menu.

11-Settings

Tap the top option “Message”, this will open the toggle switch to turn on Delivery Receipts. Tap the toggle icon to turn this option on.

12-Message Menu
13-Delivery Receipt Toggle

Press the navigation arrow at the top of the screen to return to the app home screen.

14-Return to Menu

The number of messages that you can send and receive via satellite on a monthly basis will depend on your subscription.

In all cases the packages are based on data useage rather than number of messages sent. The shorter your messages, i.e. the number of characters you use, you will use less of your data plan.

To keep you informed as to your data usage, within the app you can see the quantity of data you have remaining.

You can monitor and manage your data allocation through the menu within the app. You will need to be connected to the internet to use this function.

From the home screen tap the menu icon at the top left-hand of your screen.

14-Return to Menu

Within the menu home screen you can see the details of your allowance, including when it expires.

15-Menu

If you tap “Profile’, you will see a complete breakdown of your data usage. From this menu you will be able to edit your profile, manage your subscription and delete your account if necessary. All these options will navigate out to the Bullitt Satellite Messenger portal (you will need internet access).

16-Profile Menu

To return to the home screen just tap the ‘return arrow’ at the top left-hand of the screen. 

Check-In

Check-In is a quick and easy way to send a pre-defined message to a previously selected contact. It is a handy way to let them know you are OK or have reached your destination. Each Check-In message will automatically include your location. The recipient will simply be able to check your location within their own mapping application.

Setting Up

To use Check-In, either in the app or on the device, you first need to select a recipient you would like to receive these messages.

The set-up is completed with the Bullitt Satellite Messenger app, open the app on your phone.

1-Home Screen

Tap the Menu icon in the top left-hand corner of the screen. This is where you can access all the management details related to the app and your profile.

 

2-Open Settings

Tap ‘Settings’, to access the ‘settings menu’. Open the Check In section; here you will select the contact who will receive all your check in notifications. You can also choose the accompanying message to give them a little more detail about your position.

Each check-in notification will send the text you choose along with your location

3-Settings Menu

 

To add your specific contact, tap the “Add contact” button. You will be given the option to add a contact from your existing address book or create a new contact.

4-Check In Setup Home
5-Choice of Contacts

You can then select the message you would like to accompany your location, there is an option to only send your location if more appropriate.

6-Set CheckIn Recipient

Once you have completed all the details, return to the app home page by tapping the return arrow in the top left-hand corner.

It is really easy to send a message from within the app.

1-Home Screen

With the app open, from the main home screen, tap the Check In icon at the bottom of the screen. This initiates the Check-In sequence, you will see the send chevron indicating where you should swipe on the screen

7-Tap CheckIn Button

Swiping up on the screen, following the indicator, will send the check in message to your defined contact.

8-CheckIn Sent

The recipient will receive the text you had selected with a link showing your location. If they tap on the location link it will open their mapping application giving your exact location.

9-Initial SMS

This link will open in there standard mapping application, for example Google Maps.

10-Map

SOS

In a crisis, contact with the emergency services can save your life.

But not all crises are immediately life-threatening: if you break down in the middle of nowhere, your bike, boat or skis malfunction, or you’ve just rambled too far off the track, a lack of signal could quickly escalate an annoyance into an emergency.

Our satellite SOS service puts a reliable lifeline in your pocket, wherever you roam and whatever goes wrong.

Activation of this feature transmits an alert signal directly to a global response centre. They will subsequently notify the relevant emergency responders, such as local law enforcement agencies, highway patrol, the coast guard, or search and rescue teams, based on your GPS location and personal information.

IMPORTANT NOTE: UNLESS YOU HAVE A PREMIUM SUBSCRIPTION WITH FOCUSPOINT YOU ARE RESPONSIBLE FOR ANY COSTS THAT OCCUR FROM THE USE OF THE SOS FEATURE. THE INAPPROPRIATE OR FALSE USE OF SOS MAY RESULT IN INCURRING ADDITIONAL, AND POSSIBLY SUBSTANTIAL, LIABILITY CHARGES.

To be able to use the Bullitt Satellite SOS service you must have an active Bullitt Satellite Messenger plan and link it with your Bullitt-compatible device.

To ensure our global response centre can respond appropriately to your Emergency situation you can enter the contact details of anyone you want to notified in the case of an emergency. You can add multiple contacts. is accessible via https://app.bullitt.com/sos.

SOS Set Up

Within the portal can also enter additional personal information that may assist the response centre should there be an incident.

There are two ways to raise an SOS, when you are in genuine need of emergency assistance, tap and hold the SOS button in the app (3 seconds), or press and hold the physical key on a Bullitt connected device (typically 5 seconds).

Within the app, you will then be asked a quick and simple series of pre-canned questions to help the SOS response center staff establish a basic understanding of the circumstances of your assistance request.

This includes questions about whether you are alone or with others; whether it is you or someone else needing help; and whether you are injured, sick, or in danger for other reasons. Once complete, these responses are also sent on to the SOS response center, with an update of your location.

You can then engage in a two-way conversation with the SOS response center, responding to any questions they ask and providing them with any further information about your situation that may be relevant. They may also offer advice or guidance, and update you as your case is escalated to relevant authorities to dispatch local emergency responders to your location.

If you are unable to respond to these questions for any reason, your SOS alert will still be managed by the response centre.

Your emergency contacts will also be contacted by the SOS response center.

Open the Bullitt Satellite Messenger App.

1-Home

The SOS button is in the bottom left hand corner of your app screen.

To initiate the alert tap SOS button in the app, this then opens the SOS sequence.

2-SOS Initiation

Press and hold the SOS icon displayed on the screen for three (3)seconds.

3-SOS Location

When an SOS is raised, an alarm notification, along with your location, are sent to the FocusPoint International SOS response center.

You will then be asked a quick and simple series of pre-canned questions, (you can skip these questions at anytime and enter into a two-way text conversation with the response center).

4-SOS Q1
5-SOS q2
6-SOS Q3
7-SOS Q4

Once complete, these responses are also sent on to the SOS response center, with an update of your location.

8-SOS Answers

You can also engage in a two-way conversation with the SOS response center.

If you have accidentally sent an SOS message it is possible to cancel this by pressing and holding the orange button on the side of the device.

You can also cancel an SOS directly through the Bullitt Satellite Messenger app, at any time by pressing the “Close active SOS” button.

8-SOS Answers

To be able to use the Bullitt Satellite SOS service you must have an active Bullitt Satellite Messenger plan and link it with your Bullitt-compatible device.

The SOS service in unpaired mode activates the same initial SOS alert to FocusPoint International, identifying you and giving your location only.

The main difference is you will not be able to enter into a two-way conversation with the response centre. The response centre will use the location to decide what the ‘appropriate’ response will be.

They will also try and contact the users defined ’emergency contact’. This is setup in the ‘SOS settings’ on the portal app.bullitt.com. It is recommended that you stay in this position as this is where help will be sent.

SOS Activation in unpaired mode:

The motorola defy satellite link can be used paired via bluethooth to your phone or ‘standalone’. Standalone the device must be connected to satellite to be able to communicate for SOS or Check-In

SOS Alert unpaired:

Press and hold the physical orange key on the side of the device for five (5) seconds. 

This will send an SOS alert to the response centre identifying you and giving your location only.

This is only possible when you are connected to satellite

Your Device

  • Power Key
  • Check In Key
  • USB Port
  • Speaker
  • SOS Key
  • Braille indicator SOS

LED meanings

 The motorola defy satellite link has a series of LED’s that indicate the status of the device.

These are the category of functions that have associated LED notifications:

  • Power LED
  • Bluetooth LED
  • Check-In LED
  • Satellite Connectivity LED
  • SOS LED’s

 

Power LED

When you press and hold the power key until the device vibrates the satellite link will power-up.

Notification: The top LED will flash blue 3 times.

 

Power off

If you press and hold for the power key for 3 seconds the satellite link will power-off.

Notification: The device will vibrate and beep to confirm it has powered off.

 

Battery Life

When the Battery life is low, approx. 10% of capacity.

Notification: Red LED will flash once every 5 seconds for 20 seconds, and repeats every 2 minutes.

 

When the device is charging.

Notification- Solid red LED

 

When the device is fully charged

Notification – Solid green LED

 

Bluetooth LED

Bluetooth pairing mode

Once the satellite link is powered on, if you press the power button briefly again, it will activate bluetooth pairing mode.

Notification: The status light will flash blue quickly, pairing mode remains active for 1 minute.

 

Bluetooth paired

When the satellite link is successfully paired

Notification: The Blue LED will remain solid for 5 seconds then turn off.

 

To check the device is paired, just press the power key briefly once.

Notification: If the device is paired, the blue LED will be solid Blue for 5 seconds and then turn off.

 

When your device powered on but not paired to a phone, and should be paired.

Notification: Orange LED will flash once every 5 seconds. This will continue until paired, or battery runs out.

 

Check-In LED

When you press the ‘Check-In’ button to send your location to a pre-defined contact. To indicate that the Check-In has been successfully sent

Notification: Solid Green LED for 5 seconds, then turns off

 

Consecutive Check-In notifications cannot be sent within 90 seconds of each other. The satellite link will block any Check-Ins

Notification: Red LED will flash quickly for 5 seconds, then turn off

 

If you have insufficient satellite network coverage, and the ‘Check In’ fails.

Notification: Red LED will be on for 5 seconds, then turn off

 

If you are using your satellite link in unpaired and a message has been  received, the device will be stored on the device until you re-pair your device.

Notification: Green LED will flash once every 10 seconds

 

SOS LED

When SOS is activated by pressing the SOS button for 5 seconds.

Notification: The Satellite Link will flash green 3 times, activate vibrator and buzzer simultaneously with the flashing all LED’s

 

When you have an active SOS an alert pattern starts

Notification: All the LEDs will flash every 3 seconds for first 5 minutes, then:

If battery charge is above 10% then flash every 10 seconds until SOS is deactivated

If battery charge is below 10% then flash every 30 seconds.

 

When SOS is cancelled from the link, the device will vibrate and buzz for 1 second and all LEDs return to normal.

 

Connectivity LED

When the satellite link is not connected to the satellite network.

Notification: Red LED will flash once every 10 seconds

 

When the satellite link is connected to the satellite network.

Notification: Green LED will flash 5 times when connection established. Then it will flash green once every 10 seconds to indicate the device is still connected.

           

The motorola defy satellite link is rugged & waterproof:

  • Fully waterproof for up to 1.5 meters for 30 minutes;
  • Drop-tested onto steel from 2 metres
  • Sand, grit and dust proof
  • Resistant to vibration
  • Resistant to humidity and salt mist
  • Handles low to high temperature differences between -30°C (-22°F) to 55°C (131°F) for up to 24 hours
  • Typically Battery Life: Up to 10 days