Terms of Sale

Canceling your order

Unfortunately, once your order is placed we are unable to cancel your order before it is despatched. Should you wish to return your order, please refer to the ‘Returning unwanted goods’ section below.

Returning unwanted goods

We believe you will be satisfied with your motorola rugged device and accessories, however, if you need to return your item(s), we want to make it as easy as possible for you.

Any unwanted item(s) may be returned within 14 days of receiving your order as long as the product(s) remains in the original intact packaging or in similar protective packaging in a new and unused state. To initiate a product return, please email us at support@motorolarugged.com including:

  1. Your original order reference
  2. A purchase receipt or invoice (if available)
  3. The reason for your return

Please contact our Customer Orders team who will arrange a free pick up for a date and time that is convenient for you. The Customer Service Agent will email you the pre-paid label and arrange collection. When you contact the Customer Service team, please have your Order number to hand. Please ensure you include all components you originally received including chargers and USB cables.

Refund policy

Upon receiving and inspecting the item(s), we will refund your money within 7 days using the same payment method you used when purchasing the product(s). If you do not receive your refund within 7 days, please contact us.

Requesting your invoice

Your invoice was sent to you via email, however, if you require a copy, please contact our Customer Orders team, who will be able to assist with your request.

Making a complaint

We would like your journey to be as enjoyable and easy as possible, however, if you believe our services are unsatisfactory, let us know and we will work on not only a resolution but also on improving our processes to avoid issues occurring in the future. Please email us.